Shipping Policy

Cathy's Place Online Return Policy

  • We hope you enjoy your purchase. If not, please send it back to us!
  • The customer is responsible for return shipping. 
  • Shipping is free when you spend $100.00 or more.
  • You can return within 14 days of receiving your purchase
  • Please include your invoice in your return .
  • Returns will not be accepted after 14 days of date received. If you ship back after the 14 days beyond the package arrival date. We will send it back to you. We feel 14 days is sufficient time to return your purchase if you're not happy. 
  • If you receive free shipping and return your items shipping will be deducted.
  • If you are exchanging for the size, return and buy again.
  • Original and return shipping fees are non-refundable.
  • You may receive a refund less shipping fees if you comply with shipping policy guidelines.
  • Item(s) must be un-worn, un-washed, un-altered and have the original tags attached.
  • Item(s) returned with makeup, deodorant, perfume or product stains will be returned to the customer. Additional shipping charges may apply. 
  • Returns will be processed within 1-3 business days of receiving the item(s). Shipping charges are non-refundable. 
  • For mailed in returns, we suggest you use a reputable carrier (USPS, UPS or FedEx) and have a tracking number.
  • We are not responsible for items lost while in-transit to us.
  • You are responsible for the shipping and handling of the returned item(s). Original and return shipping fees are non-refundable.
  • All returns must be shipped to Cathy's Place- 525 Route 28, West Yarmouth, MA-02673
  • If you have any questions, contact us directly at 508.394.0600
  • You may also contact us at
  • All returns must be authorized
  • Due to Covid -19 if you have questions or concerns please reach out by phone direct to Cathy 508-394-0600. We are still short staffed and will answer you as quick as we can.
  • Also due to circumstances out of our control some shipping is taking longer due to UPS being overrun with residential deliveries .

Thank you for shopping with Cathy's Place!