Cathy's Place Cathy's Collective

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Return Policy

🌴☀️ RETURN POLICY ☀️🌴

At Cathy’s Place, we want you to love your purchase. If something isn’t quite right, we’re happy to help with eligible returns. Please review our policy carefully before making a purchase.

🛍️🌺 Return Eligibility

Returns must be requested within 14 days of delivery.

Merchandise must be unworn, unwashed, unaltered, and in original condition with all tags attached.

Items that are damaged due to wear, washing, perfumes, smoke, pet hair, or other customer use cannot be accepted.

Original shipping charges are non-refundable.

🚨🌴 Final Sale Items 🌴🚨

The following items are FINAL SALE and cannot be returned or exchanged:

  • Sale merchandise
  • Clearance items
  • Daily Deals
  • Doorbusters
  • Jewelry
  • Accessories
  • Hats
  • Gift Cards
  • Any item marked Final Sale

Please read product descriptions carefully before purchasing final sale merchandise.

👗✨ NO Exchanges ✨👗

CATHY'S PLACE DOESN'T OFFER EXCHANGES.

If you need a different size, color, or style, simply:

  1. Return your original item following our return policy.
  2. Place a new order on our website for the item you would like.

Once your return is received and approved, your refund will be issued to your original form of payment.

Please do not send items back with instructions requesting an exchange. Any package marked “exchange” or containing exchange instructions will be processed as a return only. We do not hold merchandise while waiting for returns to arrive.

🌺 If the item you want is low in stock, we strongly recommend purchasing it immediately to avoid it selling out.

📦☀️ Return Instructions ☀️📦

Contact our Customer Service team to receive return authorization.

Securely package your item with the original packing slip or your order information.

Ship the package using a carrier that provides tracking.

Customers are responsible for return shipping costs unless the return is the result of our error (such as receiving an incorrect or defective item).

📍 We recommend keeping your tracking number until your refund has been processed.

💳✨ Refunds ✨💳

Once your return is received and inspected, we will notify you by email.

Approved refunds will be issued to your original form of payment. Depending on your financial institution, refunds may take several business days to appear on your account.

Shipping charges are not refundable.

🛍️💗 Incorrect or Damaged Items 💗🛍️

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

📦🌴 Refused or Returned Packages 🌴📦

Packages refused at delivery or returned because of an incorrect or undeliverable address may be subject to shipping charges and handling fees before a refund is issued.

👗🌺 Why We Don’t Offer Exchanges 🌺👗

To continue providing fast order processing, excellent customer service, and free shipping on qualifying orders, we do not process exchanges.

Ordering your replacement item immediately is the fastest way to receive the size or style you need. This also helps us keep shipping costs down and maintain competitive pricing for all of our customers.

🌴☀️ Thank you for shopping with Cathy’s Place! 💕👗

Thank you for shopping with Cathy’s Place. We truly appreciate your business and look forward to helping you find your next favorite outfit!

🎆 Holiday Collection Policy

Items designated as part of a Holiday Collection (including but not limited to Fourth of July, Valentine’s Day, St. Patrick’s Day, Halloween, Thanksgiving, Christmas, and other seasonal collections) are not eligible for refunds.

📦 How to Return Regular Price Merchandise

  • Include your invoice inside the package.

  • Use a reputable carrier (USPS, UPS, or FedEx) with tracking. Cathy’s Place is not responsible for packages lost in transit.

Ship returns to:

Cathy’s Place
537 Main St.
West Yarmouth, MA 02673

💵 Refund Information

  • Returns are processed within 1–3 business days after we receive your package.
  • You will receive a refund confirmation by email. Your financial institution may require additional time to post the refund.
  • Original shipping charges and return shipping costs are non-refundable.
  • If your order qualified for free shipping and is returned for a refund, the original shipping cost incurred by Cathy’s Place will be deducted from your refund.


📌 Important Notes

  • All returned merchandise must be neatly folded and properly packaged. Poorly packaged returns may be refused or may incur a restocking fee.
  • Excessive or abusive return activity may result in future purchase restrictions or refusal of returns.
  • Cathy’s Place reserves the right to refuse any return that does not comply with this policy.

🌎 International Orders

  • We proudly ship internationally.
  • Free shipping and return labels are not available for international orders.
  • Customers are responsible for all international return shipping costs.
  • Cathy’s Place is not responsible for customs delays or international delivery times.

🏪 In-Store Returns

  • In-store purchases may be returned within 7 days of purchase.
  • Sale items and Final Chance items cannot be returned.
  • Merchandise returned with makeup, deodorant, perfume, smoke, pet hair, or other stains or odors will not be accepted for refund or exchange.

📩 Questions?
Call us at 508.394.0600
Email: support@cathysresortwear.com

Thank you for shopping with us!
— The Cathy’s Place Team