Shipping policy
Return Policy
At Cathy’s Place, we want you to love your purchase. If something isn’t quite right, we’re happy to help with eligible returns. Please review our policy carefully before making a purchase.
Return Eligibility
Returns must be requested within 14 days of delivery.
Merchandise must be unworn, unwashed, unaltered, and in original condition with all tags attached.
Items that are damaged due to wear, washing, perfumes, smoke, pet hair, or other customer use cannot be accepted.
Original shipping charges are non-refundable.
Final Sale Items
The following items are FINAL SALE and cannot be returned or exchanged:
Sale merchandise
Clearance items
Daily Deals
Doorbusters
Jewelry
Accessories
Hats
Gift Cards
Any item marked Final Sale
Please read product descriptions carefully before purchasing final sale merchandise.
Exchanges
Cathy’s Place doesn’t offers exchanges.
If you need a different size, color, or style, simply:
Return your original item following our return policy.
Place a new order on our website for the item you would like.
Once your return is received and approved, your refund will be issued to your original form of payment.
Please do not send items back with instructions requesting an exchange. Any package marked “exchange” or containing exchange instructions will be processed as a return only. We do not hold merchandise while waiting for returns to arrive.
If the item you want is low in stock, we strongly recommend purchasing it immediately to avoid it selling out.
Return Instructions
Contact our Customer Service team to receive return authorization.
Securely package your item with the original packing slip or your order information.
Ship the package using a carrier that provides tracking.
Customers are responsible for return shipping costs unless the return is the result of our error (such as receiving an incorrect or defective item).
We recommend keeping your tracking number until your refund has been processed.
Refunds
Once your return is received and inspected, we will notify you by email.
Approved refunds will be issued to your original form of payment. Depending on your financial institution, refunds may take several business days to appear on your account.
Shipping charges are not refundable.
Incorrect or Damaged Items
If you receive an incorrect or damaged item, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.
Refused or Returned Packages
Packages refused at delivery or returned because of an incorrect or undeliverable address may be subject to shipping charges and handling fees before a refund is issued.
Why We Don’t Offer Exchanges
To continue providing fast order processing, excellent customer service, and free shipping on qualifying orders, we no longer process exchanges.
Ordering your replacement item immediately is the fastest way to receive the size or style you need. This also helps us keep shipping costs down and maintain competitive pricing for all of our customers.
Thank you for shopping with Cathy’s Place. We truly appreciate your business and look forward to helping you find your next favorite outfit!
IF YOU REQUEST A OVERNI9GHT DELIVERY OR SPECIAL DELIVERY WE ARE NOT RESPONSIBLE IF IT ARRIVES LATE. SHIPPING IS NON REFUNDABLE. WE CAN SAY WITH OUR EXPERIENCE SHIPPING CARRIERS ARE NOT DEPENDABLE